Refund policy
Refund and Return Policy for Luffare
Luffare Address: 27 Greeve St, St Kilda 3182 Victoria, Australia
Email: team@luffare.store
Returnable and Refundable Products
At Luffare, we strive to ensure our customers are completely satisfied with their purchases. Our refund and return policy is designed to provide clarity and convenience for our valued customers.
- Money-Back Guarantee: We offer a 30-day money-back guarantee on all products. If you are not completely satisfied with your purchase, you can return it within 30 days from the date you received the item. Items must be in their original packaging and in the same condition as when you received them.
- Exchanges for Defects: In the unfortunate event that you receive a defective or damaged item, you are eligible for an exchange. Please ensure the item is returned in its original packaging if possible.
Condition of Items
To be eligible for a return or exchange, items must be unused, in the same condition that you received them, and in their original packaging. Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error may not be eligible for a refund or exchange.
Time Frame
You have 30 days from the date you receive your item to request a return or exchange. Any requests made after this 30-day period may not be eligible for a refund or exchange.
Proof of Purchase
A receipt or proof of purchase is required to process any return or exchange. This can be in the form of a digital receipt or a traditional paper receipt.
Reasoning
Our 30-day money-back guarantee allows for returns if you are not fully satisfied with your purchase. While we do not offer a "no questions asked" guarantee, we strive to understand your concerns to improve our products and services. Returns are accepted if the product is defective, if we made an error with your order, or if the item simply did not meet your expectations.
Detailed Process
To ensure a smooth return or exchange process, please follow these steps:
- Contact Us: Before returning your item, please contact us at team@luffare.store to initiate the return process. Provide your order number and details about the product you wish to return or exchange.
- Return Options: You can return items in-store or ship them back to us. If you choose to ship the item, please use a trackable shipping service and retain the shipping receipt for your records.
- Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Processing Returns: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
- Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
In-Store Returns
For in-store returns, please visit us at 27 Greeve St, St Kilda 3182 Victoria, Australia. Our team will assist you in processing your return or exchange.
Contact Us
For any further questions or assistance with your return or exchange, please contact us at team@luffare.store. We are here to help and ensure your experience with Luffare is exceptional.