Refund policy
Returns and Refunds
Luffare Van Fitouts
27 Greeves St, St Kilda VIC 3182
Phone 0499 359 900
30-day change-of-mind returns
Changed your mind? You can return any item within 30 days of receiving it, as long as it is unused, in its original condition and in its original packaging.
- By mail: call or message us first on 0499 359 900 and we will send you the return details. You pay the return shipping for change-of-mind returns.
- In store: drop it off free at our workshop, 27 Greeves St, St Kilda.
What can't be returned for change of mind
Kits that have been installed, modified, cut, drilled or damaged after delivery can't be returned for change of mind. If you're unsure whether a kit suits your van, book a free consultation before you buy and we'll check it with you.
Faulty or damaged items
If an item arrives faulty or damaged, contact us as soon as you can. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement or refund for a major failure, and we cover the return shipping for faulty items.
Refunds
Once we have received and checked your return, we will refund you to your original payment method within 10 business days.
Contact
Questions about a return? Call 0499 359 900 or visit us at 27 Greeves St, St Kilda VIC 3182.